ECG Enhances Billing Accuracy with Monthly Meter Readings.
In a significant move to improve billing accuracy, the Electricity Company of Ghana (ECG) has launched a new initiative to implement monthly meter readings for customers in the Volta and Oti Regions. This change comes in response to ongoing concerns regarding the reliability of ECG's previous quarterly billing system, which often led to discrepancies in customer bills.Mr. Solomon Adjiku, ECG's Regional Commercial Manager, has emphasized the importance of these monthly readings during meetings with meter readers. He explained that this initiative aims to enhance transparency and trust between ECG and its customers, ensuring that bills accurately reflect actual electricity usage. "By moving to monthly readings, we aim to reduce billing errors and foster better communication with our customers," Adjiku stated.The transition from quarterly to monthly readings is part of ECG's broader strategy to boost operational efficiency and customer satisfaction. With […]
