Health Minister Launches 24/7 Patient Complaints Call Centre
The Minister of Health, Kwabena Mintah Akandoh, has unveiled a 24-hour call centre to handle patient complaints across hospitals nationwide. The initiative, announced at a press briefing in Accra on Thursday, August 21, 2025, is part of ongoing reforms to enhance accountability and improve healthcare delivery. Mr. Akandoh explained that the call centre provides the public with a direct platform to report dissatisfaction with healthcare services. “The best option available to anyone who feels dissatisfied is to lodge a complaint. That is why we have made dedicated numbers available so that patients can call in,” he said. However, the minister cautioned that not all complaints automatically prove valid. “The fact that you call does not mean you are right. We will review the matter carefully and deal with it appropriately,” he added. To ensure visibility and accessibility: All health facilities, […]