MTN MoMo denies system breach in viral GH¢11,000 fraud claim, cites customer negligence
A viral TikTok video posted on April 12 has reignited concerns over digital fraud in Ghana after a distressed MTN customer claimed she lost GH₵11,000 from her mobile money account without authorization. The emotional testimony has sparked widespread attention online and raised critical questions about the security of mobile money transactions in the country. Viral TikTok Testimony: “Are We Safe?” In the video, the woman, visibly shaken, recounted the shocking moment she discovered her funds had vanished. “MTN Ghana, I was just lying here when I realized someone had withdrawn GH¢11,000 from my mobile money account. Nobody contacted me, no one asked for any transaction ID or my mobile money PIN—so how is this possible?” she asked. She also expressed deep dissatisfaction with MTN’s customer service, stating that she was told to wait 15 working days for a resolution after […]
