The Volta Regional Manager of ECG, Christina Jatoe Kaleo, has reassured residents of reliable electricity during the Christmas season. Addressing past billing challenges, she shared the company’s progress, including resolving 90% of issues and establishing a 24/7 call center for customer support.
Ms. Kaleo urged energy conservation, warned against illegal connections, and highlighted measures like new substations and upgrades to ensure uninterrupted power. She also called for public vigilance against bushfires damaging infrastructure, pledging informant rewards for credible reports.
The ECG team is committed to making this festive season free of power disruptions while improving customer satisfaction.
